FAQs

Frequently Asked Questions

 

How long does it take for my order to get to my mailbox?

Our processing time typically takes 2-4 business days. All orders are shipped via USPS with standard 2-3 day shipping. 

Can I wash the bandanas?

Absolutely! We recommend machine wash them in cold water, and the line dry or tumble dry low. They will come out good as new!

How do I know what size to choose for my dog?

All bandanas are over the collar, meaning they slip onto your pet's collar. We base our sizes on the weight of the pet. If you have any questions about sizing, please feel free to send us a message and we can help guide you on the perfect size for your dog!

S: 1-25 lbs
M: 26-45 lbs
L: 46-60 lbs
XL: 61+ lbs (Also for fluffy dogs)

Can I get a bandana that ties?

We do not offer tie bandanas. We have found that over the collar bandanas work best since it will not bother them and it will not fall off, unlike a tied bandana.

Returns/Exchanges/Cancellations

Due to the made-to-order handcrafted nature of our bandanas, we do not accept returns, exchanges, or cancellations. If there is an issue with your order please contact us by email within 48 hours of receiving the product. Please reference your order number. 

Additional Buyer Policy Information 

• Each consumer is responsible for determining the suitability of these products for their individual situation. Consumer accepts ALL liability and responsibility for any and all injuries that can occur while using Hello Canine products.
• Hello Canine shall not be liable or responsible for any injury or loss caused directly or indirectly by our products.